Política de reembolso

Overview

We want you to choose the right protection and care products with confidence. Because many NUVEREN protection products are selected for a specific vehicle and prepared to fit that vehicle, return eligibility depends on the product type and whether production or installation has begun.

This policy explains order changes, returns, refunds, exchanges, and claims for defective, incorrect, damaged, or lost shipments. It does not limit any rights that cannot be excluded under applicable law.

Order changes and cancellations

You may contact us as soon as possible to request cancellation before a vehicle-specific or custom item enters production, or before a non-custom order is fulfilled.
A cancellation request is not effective until NUVEREN confirms it in writing. If an order has already entered production, been packed, or shipped, it may no longer be cancelled.
Once a vehicle-specific, precision-cut, pre-cut, made-to-order, or cut-to-length PPF product has entered production, it is final sale and is not eligible for cancellation, return, or refund for change of mind, incorrect vehicle or trim selection, coverage preference, or installation preference.

To request a change, email support@nuveren.com with the subject line Cancellation or order change — Order #[order number]. Include the order number and the change you are requesting.

Vehicle-specific and custom PPF

Vehicle-specific, precision-cut, pre-cut, made-to-order, and cut-to-length PPF products are final sale once production begins. Please confirm the vehicle year, make, model, trim, body configuration, and desired coverage before ordering. If you are unsure about fitment, contact us before purchase.

These products are not eligible for return or refund after they have been installed or partially installed, cut, modified, exposed to contamination, or otherwise prepared for installation. An installation outcome that results from incorrect preparation, technique, environment, or fitment selection is not by itself evidence of a product defect.

Eligible returns for non-custom products

Standard, non-customized care products and accessories may be returned within 30 calendar days after delivery if all of the following conditions are met:

The item is unused and in resalable condition.
The item has not been installed, opened for use, cut, modified, or contaminated.
All original packaging, labels, components, and accessories are included.
NUVEREN has approved the return before it is shipped back.

Items identified as final sale on the product page, and any item that does not meet the conditions above, are not eligible for a change-of-mind return. We may decline a return that arrives incomplete, damaged, used, or materially different from the condition in which it was sent.

Defective, incorrect, damaged, or lost shipments

Please contact us promptly if an item appears to have a manufacturing defect, if you received the wrong item, if a package arrived damaged, or if a shipment is missing. For packages that arrive damaged, are lost in transit, or do not arrive, the claim period is 15 calendar days following the actual or scheduled arrival date shown by the carrier's tracking information.

For a claim, email support@nuveren.com and include:

Your order number, name, and shipping address.
A clear description of the issue.
Photos of the product, packaging, shipping label, and any visible damage.
Any other information reasonably requested by our support team.

Do not install, cut, modify, or use a product you believe may be defective or incorrect. Installation can make it difficult to determine the original condition of the product and may make the item ineligible for a return.

For a verified issue, NUVEREN may provide a replacement item, replacement pieces, the missing item, or a refund for the affected item. We will confirm the available resolution after reviewing the claim. For an issue caused by NUVEREN or the carrier, we will provide reasonable return-shipping instructions or a prepaid label when a return is required.

How to request a return or claim

Email support@nuveren.com with the order number and the reason for the request.
Wait for written approval and return instructions before sending anything back. Returns sent without authorization may be delayed or refused.
Pack the item securely with its original packaging and all included components.
Use the shipping method and address provided by NUVEREN. Keep the tracking number until the request is resolved.

Contact support@nuveren.com before returning any item. Once your return is approved, we will provide the return address and shipping instructions.

Refund timing and shipping costs

Approved refunds are issued to the original payment method after the returned item has been received and inspected, or after a claim has been approved.
NUVEREN normally initiates an approved refund within 5 business days after inspection or approval. Your bank or payment provider may take additional time to post the credit.
Original shipping charges and return shipping costs are not refundable for a change-of-mind return. If the item was wrong, defective, or damaged in transit and the claim is verified, we will address reasonable shipping costs as part of the approved resolution.
We do not refund installation labor, removal or reinstallation costs, lost time, vehicle downtime, or other indirect or consequential costs unless required by applicable law.

Exchanges

We do not offer direct exchanges for vehicle-specific or custom PPF. If a verified fulfillment or product issue requires a different item, we will arrange an appropriate replacement or refund for the affected item.

For eligible non-custom products, an exchange may be handled as an approved return followed by a new order. The return must meet the conditions in Eligible returns for non-custom products.

Contact

For questions about fitment, an order change, a return, or a claim, contact:

NUVEREN
support@nuveren.com

We may update this policy from time to time. The version posted on this page applies to orders placed on or after its effective date, subject to applicable law.